One-stop for technology help and news
Canvas has a very high uptime rating of 99.9 % so chances are their site is not down.
Canvas Outage Status Page http://help.instructure.com/entries/21670287-Canvas-Status-Updates. You can subscribe to the outage page to get updates on the rare occasions they do go go down for maintenance.\
If you have a twitter account you can also follow Canvas Support @CanvasSupport for status updates.
http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support
Sometimes your browser’s Cache needs to be cleared especially if you changed your password recently or if you bookmark the Canvas Login page
http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support
Some internet service providers either at your workplace or free Wifi locations may not allow connection to port 8443 which is what Canvas uses to authenticate.
Some Anti-Virus or Firewall software may also block port 8443 which will prevent connection to Canvas.
It is advised that you use a wired broadband connection while doing your course work, especially quizzes. It is also advised that you use a Windows or Macintosh computer to do your course work, most mobile applications do not offer full Canvas functionality at this time.
If you’re having problems logging in to Canvas or with other technical issues such as problems accessing the site, or not seeing your course listed, contact the Technology Help Desk. You’re actually on the Help Desk site right now. Find links on the right side of the screen to access our Knowledge Base. We will continue to add new articles and step by step help about Canvas in this searchable database. If you need more one on one assistance, submit a ticket, or call us or drop by.
Instructure, the company that makes Canvas also offers an open, online help website with a searchable knowledge base, online forums, helpful articles, videos and guides you may access anytime.
Answer: If you’re enrolled in a class that is being taught with Canvas, you’ll gain access to your class site on the first day of the quarter. Refer to the Academic Calendar for specific quarter start dates.
Answer: Features inside Canvas are managed directly by your instructor, so always contact your teacher first. It’s possible your instructor has chosen to disable a feature or has not opened up access to a specific feature inside the site. This is a good practice even when you suspect the issue is with the system–this ensures your instructor knows you’re having problems and cannot access the materials. Usually instructors provide contact information in their syllabus or directly on the site, however if you do not have this information, you may look it up online using our Employee Directory.
Answer: If it’s after the first day of the quarter and you’re still not seeing your course displayed inside Canvas, check with your instructor. Teachers have the option to publish their Canvas course site any time-even if it’s delayed past the first day of the quarter. Contact your instructor and let he or she know you cannot access the site. If your instructor believes the site should be available to you and you’re still having problems, please contact us at the Help Desk by submitting a ticket, calling or dropping by N250.
