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Get off to the right start with our Student Canvas Workshops

On Campus Canvas Student Workshops

Stop by Tech Café (C206) the first week of the quarter for our Intro to Canvas Workshops.  Get to know Canvas and get some hands on help for all of your Canvas questions.  No registration needed, just drop in.  (Please note that space will be limited in the Canvas workshops, arrive early to get a seat.)  The first hour will be an introduction to Canvas followed by a 30 minute Q&A.

Tuesday, July 1st at 10:30am – noon

Tuesday, July 1st at 5:30pm – 7pm

Wednesday, July 2nd at 10:30am – noon

Wednesday, July 2nd at 5:30pm – 7pm

Canvas Student Webinars

If you are unable to join us on campus, join us remotely via our Intro to Canvas Online Webinar. No registration is necessary.  The first 30 minutes will be an overview of Canvas followed by a 30 minute Q&A.

Thursday, July 3rd at 10:30am – 11am

https://sas.elluminate.com/m.jnlp?sid=2008170&password=M.9C085D3CA73DACBAC4845EE1535DEF

Thursday, July 3rd at 2:00-2:30pm

https://sas.elluminate.com/m.jnlp?sid=2008170&password=M.37F5FD401F2D389C94A31E31B83753

 

*Please note that you should log in about 10 minutes before the session starts to check your Java.  Collaborate should prompt you to check your Java when you log in.  If you are unable to join the session, please call the Help Desk at (425) 564-4357.

 

Getting started for students

    1. Watch the Canvas Student Orientation >

  1. Review steps for logging in >

Having trouble logging in?

Verify your Enrollment

If you are enrolled for a course and it does not appear in your list of courses, chances are your instructor has not published your course.  You can verify your enrollment by going to Courses –> View All Courses.  If your instructor has not published your course it will appear in Future Enrollements list.  Contact your instructor for further information.

Check the status of Canvas

Canvas has a very high uptime rating of 99.9 % so chances are their site is not down.

Canvas Outage Status Page  http://help.instructure.com/entries/21670287-Canvas-Status-Updates.  You can subscribe to the outage page to get updates on the rare occasions they do go go down for maintenance.\

If you have a twitter account you can also follow Canvas Support @CanvasSupport for status updates.

Check that you are using the most up to date Internet Browser

http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support

Clear your Browser’s Cache

Sometimes your browser’s Cache needs to be cleared especially if you changed your password recently or if you bookmark the Canvas Login page

http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support

Verify your ISP is not blocking port 8443

Some internet service providers either at your workplace or free Wifi locations may not allow connection to port 8443 which is what Canvas uses to authenticate.

Verify your computer’s security software is not blocking port 8443

Some Anti-Virus or Firewall software may also block port 8443 which will prevent connection to Canvas.

Use a secure and reliable connection

It is advised that you use a wired broadband connection while doing your course work, especially quizzes.  It is also advised that you use a Windows or Macintosh computer to do your course work, most mobile applications do not offer full Canvas functionality at this time.

Where to get help

BC Technology Help Desk

If you’re having problems logging in to Canvas or with other technical issues such as problems accessing the site, or not seeing your course listed, contact the Technology Help Desk.  You’re actually on the Help Desk site right now. Find links on the right side of the screen to access our Knowledge Base. We will continue to add new articles and step by step help about Canvas in this searchable database.  If you need more one on one assistance, submit a ticket, or call us or drop by.

Canvas Help Center

Instructure, the company that makes Canvas also offers an open, online help website with a searchable knowledge base, online forums, helpful articles, videos and guides you may access anytime.

FAQ

When will I get access to my classes?

Answer: If you’re enrolled in a class that is being taught with Canvas, you’ll gain access to your class site on the first day of the quarter. Refer to the Academic Calendar for specific quarter start dates.

What should I do if I have problems submitting an assignment or using a feature?

Answer: Features inside Canvas are managed directly by your instructor, so always contact your teacher first.  It’s possible your instructor has chosen to disable a feature or has not opened up access to a specific feature inside the site.  This is a good practice even when you suspect the issue is with the system–this ensures your instructor knows you’re having problems and cannot access the materials.  Usually instructors provide contact information in their syllabus or directly on the site, however if you do not have this information, you may look it up online using our Employee Directory.

I log in to Canvas but can’t find my class.

Answer: If it’s after the first day of the quarter and you’re still not seeing your course displayed inside Canvas, check with your instructor. Teachers have the option to publish their Canvas course site any time-even if it’s delayed past the first day of the quarter.  Contact your instructor and let he or she know you cannot access the site. If your instructor believes the site should be available to you and you’re still having problems, please contact us at the Help Desk by submitting a ticket, calling or dropping by N250.

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