Technology Help Desk

One-stop for technology help and news

News


Office 365 Migration Schedule

Migration Schedule The following is the migration schedule for the College. This schedule is subject to change. You will receive your actual migration date via email. All migration will be performed starting 7 p.m. the night…

  Published: October 18, 2014


Office 365 is here!

Service Announcement from Information Resources Office 365 is Here (E-mail, Calendar, OneDrive, Office Online, and more) Information Resources has been busy all summer preparing for one of our biggest upgrades for Bellevue College, the move…

  Published: October 17, 2014


Chat with coworkers using Lync

Have you seen this icon on your taskbar but never figured out what it is or why it changes colors from red to green?     Q:  What is Lync? A:   Microsoft Lync helps you…

  Published: June 24, 2014


Notice of changes to the BC email system

We are happy to inform you that Information Resource (IR) will be upgrading the email system. In the coming months we will upgrade out email system to Office 365. Some of the benefits of this…

  Published: June 24, 2014


Adobe Acrobat Professional XI for Windows Computers

Service Notice from Information Resources   Adobe Acrobat Professional XI for Windows Computers   Over the Spring Break we will be upgrading all campus computers from Adobe Acrobat Reader to the Full version of Adobe…

  Published: March 28, 2014


Student News from the Technology Help Desk

Winter Quarter 2014 Finals Week Edition News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College.   How can I get more printing credits?…

  Published: March 18, 2014


Live Chat with a Help Desk Agent now available

Bellevue College Technology Help Desk now offers support through live chat in addition to phone, email, and walk ins.  Live chat is available whenever the Help Desk is open. Live Chat is available by going…

  Published: January 8, 2014


Winter Quarter Technology Newsletter for Employees

Winter Quarter 2014 News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College.  What’s new on campus this quarter New Microsoft Office 2013…

  Published: January 3, 2014


Winter Quarter Technology Newsletter for Students

Winter Quarter 2014 News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College.  What’s new on campus this quarter New Microsoft and Adobe…

  Published: January 3, 2014


News from the Technology Help Desk (Fall Quarter 2013)

Fall Quarter 2013 News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College.   When will Canvas be shut down? Student access to…

  Published: December 6, 2013


Apply for a part time postion in one of our Computer Labs

Follow the link below to our online application for Computer Lab Assistants.  We take applications throughout the year to fill vacancies by part time hourly and student staff. Fill out an online application    

  Published: November 18, 2013


CAS Service Outage

8:15 a.m. -  Log-in to Canvas has been restored . We are still working on resolving log-in issues to the Financial Aid web application and the Admin too for Class Schedule content managers.

  Published: October 9, 2013


If you can't make it to campus for our Canvas workshop, join us online from home!

Canvas Student Webinars If you are unable to join us on campus, join us remotely via our Intro to Canvas Online Webinar. No registration is necessary. Tuesday, September 24th at 2:00p – 3:00p Thursday, September 26 time 10:30a…

  Published: September 24, 2013


Students can now connect with Lync 2013!

            Microsoft Lync 2013 Microsoft Lync 2013 is a service that lets you connect with colleagues, peers and instructors through instant messaging (IM), video calls, and online meetings at Bellevue…

  Published: September 22, 2013


Faster download speeds and better wireless coverage now available on our main campus for the fall quarter

This quarter break we have done a complete upgrade of the network at our main campus.  We now have brand new, state-of-the-art network equipment which has helped us deliver a much faster wireless network with…

  Published: September 18, 2013


Reminder: Reset your password every 120 days

If you are not able to login to your email, MyBC, or Canvas or if you are no longer receiving BC email through your mobile device chances are your password has expired. How to reset…

  Published: September 5, 2013


Customer Satisfaction Surveys

If you have called the Technology Help Desk or had a computer problem resolved by a Technician recently, we would love to hear from you.  Please click on the link below to provide some feedback…

  Published: March 1, 2013


Customer Satisfaction Survey for 2013

If you have called the Technology Help Desk or had a computer problem resolved by a Technician recently, we would love to hear from you.  Please click on the link below to provide some feedback…

  Published: March 1, 2013


MyBC Course Sites discontinued starting spring quarter 2013

Don’t worry, MyBC isn’t going away. However,  starting spring quarter, the service known as MyBC Course Sites will be phasing out.   The Information Resources department will continue to make MyBC Course Site archives available to instructors and students–so you…

  Published: February 19, 2013


Desktop Printer Trade In

As part of the Smart Printing practice, Information Resources is offering for a limited time the opportunity to trade in your Desktop Printer for a 19″ monitor to help reduce the environmental impact of personal…

  Published: January 27, 2013


Canvas Support Notes 01-16-2013

What you’ll find in our Support Notes: CANVAS Support Problem Log CANVAS Feature Upgrades How to get Help with CANVAS Bellevue College’s Tier Support Model for CANVAS CANVAS Support Problem Log Sometimes CANVAS like any…

  Published: January 16, 2013


New Helpdesk

Visit the Bellevue College Helpdesk Website for computer assistance and our knowledge base!

  Published: January 4, 2013


Technology Help Desk hours and location for the Quarter break

Durning the quarter break the Technology Help Desk will be temporarily located in A110 with the following hours: Monday thru Friday 8:00AM to 4:00PM http://www.bellevuecollege.edu/helpdesk 425.564.4357

  Published: December 13, 2012


Student Passwords expiring soon

Your NetID password now expires every 120 days. It’s a new policy we started in August when we also changed your BC email address. We are now approaching the reset date soon, so here are…

  Published: December 6, 2012


Now serving personalized tech support at the Tech Cafe

Got a campus technology problem? Get off to a great start this quarter by visiting our Tech Cafe in C105. The Tech Cafe is open to all BC students, faculty, and staff during the first…

  Published: September 11, 2012


New software installed across campus to calculate printing costs

Information Resources will deploy new software called PaperCut on computers in the following Departments/Groups on Monday August 20: Information Resources Campus Operations Captains of Sustainability PaperCut is designed to help you see the amount of paper…

  Published: August 17, 2012


Technology Help Desk extends hours for the quarter break

Effective today August 13th, 2012 through Friday September 7, the Technology Help Desk will be available for support on the following schedule: Monday thru Thursday 8:00am to 4:00pm Friday 8:00am to 12:00pm During this time…

  Published: August 13, 2012


Blackboard Vista mobile app has been disabled due to a security issue

Important message if you are using Blackboard Vista this quarter Starting today, we have disabled the Blackboard Vista app due to a security issue.  This app will not be restored.  From today through the end…

  Published: June 7, 2012


Canvas chosen as new learning management system

Canvas will replace Blackboard Vista, the college’s current learning management system (LMS) in fall quarter 2012.  All courses which have previously used Blackboard Vista will be migrated over to Canvas first. Starting in winter quarter…

  Published: March 27, 2012


Help Desk on limited schedule during spring break

As usual during the quarter break; there are numerous changes to campus technology which includes moving and upgrading hundreds of computers. To assist Computing Services in continuing to provide the best support possible to the entire campus,…

  Published: March 26, 2012


Blackboard Vista technology support now in Open Lab

Beginning spring 2012, technology support for Blackboard Vista users (both faculty and students) will be handled by staff working in the Open Lab, N250.  This includes assistance with your Blackboard Vista  course sites.  You may find assistance in…

  Published: March 22, 2012


Improved campus wireless available spring quarter 2012

Starting spring quarter, April 2 2012, accessing the wireless network will be much simpler. If you’ve used our wireless before, the big difference now will be you’ll no longer need to register your device in N250…

  Published: March 22, 2012


Help Desk closed March 1

The Help Desk will be closed tomorrow, March 1,2012, so that Computing Services’ staff can participate in the College Issues Day activities. Computing Services staff will intermittently monitor Request Center and the Help Desk voicemail during…

  Published: February 29, 2012


Upgrades to HP data Feb 18 starting at 5:00 a.m.

SBCTC has notified us of the following planned maintenance that will affect accessing data directly tied to the HP data.   Details Multiple Software Upgrades to the LnS Environment Occurs 2/18/2012 during 5:00am through 8:00am Saturday 2/18/12  SBCTC…

  Published: February 17, 2012


Upgrade for Secure92/Minisoft users

An upgrade for Secure92/Minisoft was pushed out to campus computers today.  You may see the following box when you open your Secure92/Minisoft application.  It is safe to choose Run.  Prior to choosing Run, please uncheck…

  Published: February 15, 2012


Rainier drive maintenance scheduled for 5:00 a.m. on Jan 4

Rainier File Sharing server tomorrow, 12/15/11.  Maintenance window: Thursday, December 15, 2011 5:00am – 6:00am PST. Maintenance details: Mandatory security updates will be installed on the Rainier file sharing server. Numerous reboots will be necessary. Services…

  Published: January 3, 2012


Starting fall 2011, students who log in to Blackboard Vista will be able to log in using their NetID (network user name and password) instead of their SID and PIN as they have done in…

  Published: September 1, 2011


Russ Beard, new VP of Information Resources

Russ Beard brings over 10 years of leadership in information technology in the WA community colleges system.  Prior to working at Bellevue College, Russ served as Director of Information and Communication Services at Big Bend…

  Published: January 28, 2011


Give Feedback