Technology Help Desk

One-stop for technology help and news

Home » Employees » Canvas

Canvas

Getting started for faculty

  1. Complete the Canvas Faculty Orientation by taking the quiz

  1. Log in to Canvas to access your quarter course sites and build your content

  2. Publish your site

Learning options

Workshops and walk-in help

The Technology Learning and Connections Center in A109 offers workshops and walk-in lab time for you to get training and help with your Canvas site.  These sessions are geared to learning the software and features. Check the Technology Training calendar or read descriptions of workshops offered .

Canvas Help Center

Instructure, the company that owns Canvas offers an online help website with guides, videos and a user community where you may connect with faculty from other colleges to share ideas.

Faconline Listserv

If you’ve used Blackboard Vista in the past, it’s likely you’ve used faconline, Bellevue College’s listserv for faculty teaching online. This listserv is still the best way to connect with your BC faculty colleagues to share what you’ve learned about using Canvas, as well as exchange ideas about teaching online. Instructions for subscribing to Faconline.

Technical help

BC Technology Help Desk

The Technology Help Desk is your first stop for getting help with technical issues with Canvas.  Actually, if you’re reading this—you’re already on the Help Desk website.  Options for getting help are available from this page—just look to your right. You can the search for Canvas help in our Knowledge Base or if you’d like one on one help, submit a ticket and someone will follow up with you.

Tech Cafe

Tech Cafe is a new drop-in help service we’re offering every quarter during the first week of the quarter. It’s an additional option for more personalized technical assistance with Canvas if you or your students need help.

FAQs

Where can I find new Canvas feature releases?

Instructure provides a releases for all the upcoming features in beta and production.

Is there any self-paced Canvas training?

Yes. this link will direct you to the self-paced training. It is unmonitored, so you do not have to complete the modules.

What are the user roles in Canvas?

We have 5 user roles in Canvas – ( Teacher, Associate Teacher, Observer, Class Assistant and Student). To be added as an Associate Teacher, Observer or Class Assistant you need to send a Request Center ticket. Students and Teachers are assigned by the system.

Will MyBC course sites be available?

NO.  The use of MyBC course sites has been discontinued.

What’s this I hear about mandatory Canvas use?

No one will be required to use Canvas, other than those teaching online or hybrid sections. Those wishing NOT to use Canvas will be required to post a message on their Canvas course site stating that it will not be active.  Instructions and a short tutorial on how to do this will be provided; the actions needed to do this take no more then five minutes.

When will access to my Fall 2014 course sites be ready?

All faculty will have access to their Fall sites.  If you don’t have access, you need to complete the Canvas Faculty Orientation and pass the quiz.  As soon as you’ve completed that step, your quarter course sites will show up in your Canvas Courses menu.  Allow for 3-4 hours from the time you complete the quiz before your course titles appear. Review the step by step instructions on how to complete the orientation and quiz.  After the completion of the Quiz if you courses do not show, please check with your Program Admin.

Can I create a Canvas site for NO Canvas use?

All courses will have a Canvas class site. This site needs to be published and students need to be informed that the site will not be used for Canvas. Publishing all sites is important so students logging into Canvas will know if there is an available class site in Canvas for their course. For steps on how do that view the faculty guide for Creating a Canvas site for NO Canvas use.  These steps will ensure students that the Canvas site will not be active and there will be no communication with the instructor using the Inbox tool inside Canvas.

Can I create a Canvas site for limited class use?

Yes.  All you need to do is hide the Instructor tools that you will not be using, Create a Home Page and add a Welcome note for your students. Publish your Canvas site. For steps on how do that view the faculty guide for Creating a Canvas site for a class that will be MINIMALLY using Canvas.  These steps will ensure that the students know that the Canvas site will be active for the quarter, but will not be used extensively for course content.

How do I Migrate a MyBC course to Canvas?

Migrating a MyBC course into Canvas is really starting from scratch. There is no tool to migrate. But building a course from scratch is much easier than migrating. Follow these simple steps to Create a Canvas course that feels like a MyBC course site.

Is Canvas is 508 compliant?

Yes.  View the information on Canvas Voluntary Product Accessibility Template (VPAT)

My class roster in Instructor Briefcase doesn’t match the student enrollment numbers/names in my Canvas site. Why?

Answer: It’s likely that some of your students have not yet created their NetID which is required to log in to Canvas.  The term NetID is an abbreviation for network account.  Your roster inside Instructor Briefcase lists the correct enrollment data.  Please inform your students to sign up for their BC NetID as soon as possible. This is a requirement for them to gain access to the course site.

So…

  • If a student already has their NetID (log-in credentials) and they just registered, the delay in them appearing in your Canvas enrollments should ideally only take about 3-4 hours.
  • If a student registers but hasn’t yet signed up for their NetID, it could take up to 24 hours for them to appear in your Canvas site enrollments.  It may not take this long but 24 hours is generally the maximum delay time it takes for all of their services to be set up. These other services include logging in to MyBC, BC email, and access to computers labs or classrooms, etc.

Instructor Briefcase should always be the most accurate roster you can refer to verify registration—this data is coming directly from the enrollment system (HP).

I log in to Canvas but don’t find my class.

Answer: Here are few good troubleshooting questions you can ask yourself before assuming something is wrong.

  1. Did you score at least 11 correct on the Canvas Faculty Orientation? This is required before your course sites will be provided.
  2. Has it been at least 3-4 hours since you completed and passed the quiz? There is a short waiting period before your course sites are completely set up.
  3. Do you know for sure that you have been assigned to the correct Summer quarter course and is included in the Class Schedule? If you are not sure please contact your Program Admin. If your Summer quarter course does not exist in the HP, even if you take the Canvas Faculty Orientation, you will not receive a Canvas course site.  Sites are only granted to courses fitting in one of the categories mentioned above.

If you’ve answered yes to all three of these questions, it’s likely there is something not working properly and you should definitely submit a ticket to the Technology Help Desk.

Will someone copy my course content from a previous Canvas course to my new Canvas site or will I need to do that myself?

With Canvas, content import tools are built-in. Locate the new Canvas site and then copy content from a previous site. Use the Settings button on the left navigation and the use the Import Course Content button on the right pane. Choose what content you wish to import.  You have the control to do this yourself.

If you need help, our training workshops and drop-in sessions in A109 are intended to help you work through these issues.

If I’m not familiar with Canvas, how can I begin learning to use Canvas now?

You may take the Faculty Canvas Orientation any time.  Once you have the sandbox site, you can start building content.  You may request a free test site directly at www.instructure.com to begin trying out the site features immediately.

We also have walk-in help and workshops available in the Technology Learning & Connections Center located in A109.

What is Canvas?

Canvas is an online platform (called a learning management system) that allows teachers to build and maintain a secure web space in which they can share course content, communicate with their students, provide online learning activities and assessments, and keep track of their students’ progress. It is also one of the only commercial open source systems on the market and one of the first to implement open standards for integrating third party tools and content. Canvas is licensed across the country by higher education institutions ranging in size, from small to large. It is also growing in popularity among K-12 institutions and corporate entities, and was recently named as the Washington State Board of Community and Technical Colleges’ choice for replacing Angel course management software in the next few years.

Why did we change to Canvas?

We were required to change.  Blackboard announced that the “end-of-life” for their product, Blackboard Vista the beginning of fall 2013. BC was required, by the terms of the license, to stop using Vista then.  In reality, our courses must be off Vista and migrated to Canvas because of a variety of college business rules. We need to allow time for incompletes and grade appeals to play out after the completion of the final Vista course offered, and that can take a year or more. What this all means is that if we start right about now, we’ll only just make the deadline to stop using Vista by fall 2013.

Who chose Canvas for Bellevue College?

A team of BC faculty members led the research and evaluation of replacement solution for Blackboard Vista during the 2011-12 academic year. This group evaluated several solutions available but felt Canvas was the best solution for our college

 

Give Feedback