Tier 1 Help Desk Agent

Position Type: ,

Employer: Bellevue College – Help Desk

Compensation Amount: $9-10 hour

Approximate Hours Per Week: 10-18 hours

Position Description:

Responsibilities:

* Respond to request for technical assistance in person, via phone and electronically
* Research questions using available information resources
* Advise user on appropriate action
* Follow standard help desk procedures
* Escalate problems to appropriate support tiers
* Identify and escalate situations requiring urgent attention
* Track problems and requests and document their resolutions
* Stay current with system information, changes and updates

The ideal candidate will possess the following skills:
* Excellent technical problem solving abilities. Detail-oriented and organized.
* Able to work independently and efficiently to meet deadlines
* Able to promptly answer support related email, phone calls and other electronic communications
* Experience with hardware and software issues
* Proficient in Internet related applications such as E-Mail clients, VPN and Web Browsers
* Excellent communication (oral and written), interpersonal, organizational, and presentation skills
* The ability to diffuse irate users and resolve/escalate their issues


How to Apply

  1. Go to CONNECT website
  2. Ater setting up and logging into your CONNECT account, click on the "Search for Jobs and Internships" button and "Bellevue College CONNECT!" from the drop down list.
  3. Scroll down to the search box and type the position ID for this position into the Keywords box and select "Search".



Center for Career Connections » careers@bellevuecollege.edu » (425) 564-2279